Data Deletion Instructions

You can ask us to delete your Pebble account and the personal data associated with it at any time. There is no charge, and you do not need to give a reason.

How to request deletion

To help us find your account and confirm the request is genuine, please:

• Send the email from the address you used to sign up for Pebble.
• Use the subject line "Data Deletion Request".
• If you signed up through Apple, Google, or Facebook, tell us which one you used.

What happens next

• Acknowledgement - we reply to confirm we have received your request.
• Verification - we confirm the request came from the account holder, and may ask one follow-up question if we cannot match the email to an account.
• Deletion - your account and associated personal data are permanently deleted within 30 days of the request being verified.
• Confirmation - we email you once deletion is complete.

Account deletion is permanent and cannot be undone. You will lose all progress, achievements, and saved content.

What gets deleted

All personal data associated with your account is removed, including:

• Profile information (name, email address, age)
• Learning progress, achievements, and activity history
• Audio recordings and voice data from speaking practice
• Device and usage analytics linked to your account

You can also request deletion of specific data without deleting your entire account, such as audio recordings or activity history. Email us to discuss your options.

What we may need to keep

We may retain a limited amount of information where we have a legal or legitimate business reason to do so:

• Transaction and billing records kept for tax and accounting purposes
• Records needed for security, fraud prevention, or legal compliance
• Records needed to resolve disputes or enforce our Terms of Service
• Anonymised or aggregated data, with all personal identifiers removed, that can no longer identify you

Anything retained is kept only for as long as required, and is not used to contact you or to rebuild your account.

Cancelling a subscription

Deleting your data is separate from cancelling a paid subscription. If you subscribed through the Apple App Store or Google Play, cancel the subscription in that store as well, since we cannot cancel store-managed subscriptions on your behalf.

Questions

For anything else about your data, contact support@pebblelearning.co. See also our Privacy Policy.